Reynolds' Garage and Marine Inc. Receives the NADA CENTURY AWARD!

	The National Automobile Dealers Association (NADA) recently awarded Reynolds' Garage and Marine the prestigious Century Award for 100+years of superior service to the community. Reynolds' Garage and Marine's hard work and commitment to excellence in the auto industry and providing continuous high-quality service since 1859 certainly sets a standard for good business. Dealers play a vital role in the community they serve and Reynolds is no exception. Family owned and operated for 6 generations, Reynolds is hoping to achieve the same award in another century. Thank you for your patronage.
Read what our customers are saying about us:
Hi, Car dealers' service departments routinely are the subject of horror stories about unnecessary and/or poorly performed repairs. I'm more than happy to state that Reynolds Subaru does not fall into that category. In all the years that my family--and those who we referred--have dealt with your service dept., we have always been treated with respect. If items or repairs we thought might be necessary were not, we never experienced the automatic inclusion of those services. If something did need to be done, staff was always ready with an understandable explanation. Same with those services that didn't need to be performed. My latest experience was yet one more pleasant surprise. I scheduled a good going-over of my son's '92 Legacy Wagon, trying to determine if it would be worth the expense of repairing what ails it. Keith was able to set a time much sooner than I expected, as there was no great rush with my son away at college. Much to my surprise (though it shouldn't have been a surprise with Reynolds), far less was deemed needed than we feared. Work was scheduled and performed as told and I stopped in to pay the bill this morning. Marty went over the bill thoroughly with me--one that didn't include nearly as much work as we originally thought. I had been told that the car's service records would be checked and work adjusted accordingly, which lead to even less needing to be done than mentioned as possible. The question that begs to be asked is this: How often would a dealers' service dept.--essentially one with carte blanche--determine that a customer's car needed less work and therefore be less expensive ??? NOT VERY OFTEN...unless one is dealing with Reynolds Subaru. This effort has enabled my son to have use of a car during the few, short periods of leave from the US Naval Academy....and is very much appreciated. I would NEVER trust another dealer to deal that honestly with me--but I always have with your service dept. If they tell me something's necessary, or suggested, or not necesssary, I have faith that I'm being told the truth....and it's always done in a friendly manner. All other dealers could learn a lesson from yours. Sincerely (and gratefully), Steve Bristol (Happy owner of 3 Subarus)
On February 3rd on my way to pick up a pizza, my car was struck by another vehicle. The insurance totaled my 94 Subaru Legacy wagon that I bought new from Reynolds' Subaru in Old Lyme. Because I work from home, I decided to buy a used Subaru to replace it. I purchased a 98 Subaru Outback from a car dealer in Westbrook, CT.- Since it had 137,000 miles on it I assumed it wasn't one of the Subarus with the head gasket glitch, The dealer had replaced the timing chain, water pump, brakes, rotors and tires. We paid 5,000 for the car. Three days and 70 miles later the head gasket blew. We bought the car "As-Is" because we thought we were covered by the CT lemon law. We were wrong. The lemon law only covers cars up to 7 years old. My only ray of hope was Bob Harris, a sales rep with Reynolds' 5ubaru. I had emailed him looking for a used vehicle which he didn't have at the time. The following week he contacted me that he had many used Subarus on the lot, and I emailed him back what had happened. Most people would have run from the situation but Bob called and emailed me every day, wanting to know what the dealer was going to do for me and sending me information on Subaru's warranty for replaced head gaskets. ]t is good to know that there are people out there that still do the right thing without benefiting from it directly. He gave me hope and saw me through a couple of very tough weeks. The dealer decided to match Subaru's warranty and we are having him do the work, the outcome is yet to be seen as I'm supposed to pick up my car today. I will recommend Bob Harris to everyone I know looking for a new or used Subaru. I own a hair salon and know a lot of people. Thank you, Bob, for being who you are. I hope you benefit from this letter, you deserve it! Susan Carucci
Hi to everyone at Reynolds' Garage & Marine. I would like to thank everyone for the kind treatment I received when purchasing my new Outback. And a special thanks to Elaine Hayes for being so patient with me, and getting me into a vehicle I liked. One of the reasons I purchased the car at Reynolds' was their Service Department. They are the best. Again, thanks to everyone there. Frank Delucia
Elaine was fantastic & professional. Thank you! Gary S. Old Lyme, Ct
Excellent sales & courtesy demonstrated! I will come back for my next vehicle. Carol G. Guilford, Ct
A delight to deal with- will come back! Robert O. East Haddam, Ct
Car shopping for me is a chore but to be quite honest it was a very pleasant experience thanks to Joe. We've always looked at Subarus. We actually bought one!!! Colleen L. Middletown, Ct
The experience with your dealership was top notch – very classy. You have earned a repeat customer. We'll consider you for you 6 th Subaru. Gary H. Stafford Springs, Ct
Reynolds is a great place!! James. T. Lyme, Ct
We appreciate all the extras that have never been part of our used car buying experience. Thanks! Lisa B. Branford, Ct
Great place to do business with. Charles S. Old Lyme, Ct
A very personal & gentle approach which is rare! Dennis H. Old Lyme, Ct
Great to work with. All dealings have been a positive experience. Keep up good work! James S. Higganum, Ct
You each were wonderful- of course! Catherine A. Clinton, Ct
A wonderful company to do business with! Carol G. Guilford, Ct
Joseph Barlow was excellent! Thank You! Michael S. Chester, Ct
All around excellent service. Thank You. Virginia B. Niantic, Ct
Everyone I dealt with was most helpful. Diane J. Lyme, Ct
Great experience - will highly recommend you. Sue A. Colchester, Ct
Nicest Dealership I've seen! Evelyn G. Killingworth, Ct
Keep on being the best car dealer I have had the pleasure to know. Thank You. Jerry H. East Hampton, Ct
At Reynolds I can feel totally comfortable that I will receive very honest and accountable service. Rhonda P. Portland, Ct
Very friendly, easy going staff. Dalton M. Westbrook, Ct
I bought the vehicle strictly because of the professionalism of your service department. Kenneth B. Higganum, Ct
Just a solid dealer & a great salesman. Michael J. Old Saybrook, Ct